Returns

✅Our Promise

We want you to love every Momenta order. If something isn't right, we'll make it right — no hassle, no lengthy back-and-forth. Just contact us and we'll sort it.

💬 Always contact us first before returning anything. We'll often resolve the issue faster with a replacement or refund without requiring a return.

📋Return Eligibility

You have 14 days from the date you receive your order to request a return. To be eligible, items must be:

Unused and in their original condition
In original packaging where possible
Accompanied by your order number

For hygiene reasons, certain items cannot be returned once opened. This is clearly noted on the product page where applicable.

🔄How to Start a Return

Step 1 — Contact us with your order number and the reason for your return
Step 2 — We'll confirm eligibility and provide return instructions within 1 working day
Step 3 — Send the item back using the method we advise
Step 4 — Receive your refund or replacement once we've processed the return

💳Refunds

Once we've received and inspected your return, we'll process your refund within 2 working days. Funds will appear back in your original payment method within 3–5 working days after that, depending on your bank.

You'll receive an email confirmation when your refund has been issued.

📦Damaged or Incorrect Items

If your order arrived damaged, defective, or if we sent the wrong item, we sincerely apologise. Please contact us immediately with:

Your order number
Photos of the item and packaging
A brief description of the issue

We'll issue a full refund or replacement and cover all return shipping costs — no questions asked.

🚚Return Shipping Costs