Privacy Policy
We respect your privacy and handle your data with care.
📖Introduction
This Privacy Policy explains how Momenta ("we", "us", "our") collects, uses, and protects your personal information when you visit our website or make a purchase. We are committed to protecting your privacy and handling your data responsibly in accordance with the UK GDPR and the Data Protection Act 2018.
By using our website, you agree to the collection and use of information in accordance with this policy.
📋What Information We Collect
We collect information you provide directly to us, including:
- Personal details: name, email address, phone number
- Billing and delivery address
- Payment information (processed securely via Shopify Payments — we never store card details)
- Order history and purchase preferences
- Communications when you contact us via email or our contact form
We also automatically collect certain information when you visit our site, including IP address, browser type, pages visited, and referring URLs via cookies and analytics tools.
🎯How We Use Your Information
We use your personal information to:
- Process and fulfil your orders
- Send order confirmations, dispatch notifications, and tracking updates
- Respond to customer service enquiries
- Send marketing emails (only if you opt in)
- Improve our website and product offerings
- Comply with legal obligations
We will never sell your personal information to third parties.
🤝Sharing Your Information
We share your data only where necessary to fulfil your order or comply with legal requirements:
- Shopify — our e-commerce platform (stores and processes order data)
- Payment processors — for secure transaction processing
- Shipping carriers — your name and address to deliver your order
- Email marketing platforms — only if you have subscribed to our newsletter
All third-party providers are required to maintain the confidentiality and security of your information.
🍪Cookies
We use cookies to improve your browsing experience, analyse website traffic, and personalise content. Cookies are small files placed on your device. You can control cookie settings through your browser at any time.
Types of cookies we use:
- Essential cookies — required for the website to function (e.g., shopping cart)
- Analytics cookies — help us understand how visitors use our site
- Marketing cookies — used to serve relevant advertisements (only with your consent)
🔒Data Security
We take data security seriously. Our website uses SSL encryption (HTTPS) and all payment processing is handled through PCI-DSS compliant systems. We do not store your payment card details.
Whilst we take all reasonable steps to protect your data, no method of transmission over the internet is 100% secure.
⚖️Your Rights (UK GDPR)
Under UK data protection law, you have the right to:
- Access the personal data we hold about you
- Correct any inaccurate or incomplete data
- Delete your personal data ("right to be forgotten")
- Restrict or object to how we process your data
- Data portability — receive your data in a portable format
- Withdraw consent to marketing at any time
To exercise any of these rights, please contact us. We will respond within 30 days.
📅Data Retention
We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order data is typically retained for 7 years for tax and accounting purposes. You may request deletion of your data at any time.
✏️Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Last updated: July 2026
📬Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.