How long does shipping take?
Dispatched within 1–2 working days. Most UK customers receive orders within 7–14 days. You'll get a tracking number as soon as it ships.
Where do you ship to?
We ship to the UK and internationally. Free UK shipping on orders over £30. International shipping costs are calculated at checkout.
Can I track my order?
Yes. You'll receive a tracking number by email once dispatched. You can also use our Track Order page at any time.
What if my item arrives damaged?
Contact us with your order number and photos. We'll issue a full refund or replacement and cover all return shipping — no questions asked.
How do refunds work?
Refunds are approved within 2 working days of us receiving your return. Funds reach your account within 3–5 working days after that.
What is your return policy?
14-day return window from delivery. Contact us first and we'll always try to find the best solution — replacement, exchange, or full refund.
Are your products quality checked?
Yes. Every product is handpicked and quality tested before we list it. We only stock products we'd genuinely buy ourselves.
Is my payment secure?
Absolutely. All payments are encrypted and processed through secure gateways. We never store your card details.
Still have a question?
Contact us